Refund Policy

Only products purchased through the UNICSKIN SL website can be returned to UNICSKIN SL for exchange or refund. Products purchased through other channels (stores, department stores, etc.) must be returned to the original point of purchase.

If you make a mistake when placing your online order, we will gladly exchange it for the product you intended and refund or charge you the price difference. The product packaging must be intact and in its original condition. You will be responsible for the shipping costs and arrangements. Please email us at customerservices@unicskin.com if you have made such an error.

If a product is damaged during shipping, UNICSKIN SL will provide an exchange or a full refund. Return shipping costs will be covered by UNICSKIN SL if the Products were delivered damaged, defective, or incorrect. A refund will be issued via the original payment method. If possible, please attach a photograph via email to facilitate the claims process.

In all cases, an original proof of purchase must be provided, and the Products must be returned within 14 days of purchase for UNICSKIN SL to process any refund or exchange. Please email customerservices@unicskin.com in advance indicating your intention to exchange or return a Product so our staff can assist you in making the transaction as smooth as possible. If you have any questions, please call us at +34 912 797 377.

Please keep your postal receipt until you have confirmed that the package has arrived correctly at our company. We may need to verify it if we do not receive the package.

We will do everything in our power to process returns within 20 days of receipt and the refund payment will be issued through the payment method used when placing the order.